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Recruitment Charter

We are committed to achieving high standards of quality in recruitment and to ensuring that our appointments are solely on the basis of merit and that you are treated in a fair and equitable manner.

Our standards require that :–

  • You will be treated in a polite, helpful and friendly manner at all times.
  • When you request a recruitment pack it will be sent out by the end of the next working day.
  • The information you provide will be treated in confidence and with discretion.
  • If you complete the acknowledgement slip/card, this will be returned to you upon receipt of your application.
  • We welcome applications from people self-assessed as having a disability and guarantee an interview to those who meet the essential job criteria. If you have indicated that you require particular arrangements, you will be asked in your interview letter to contact a named officer, to discuss your requirements.
  • New Deal applicants who meet the essential job criteria are guaranteed an interview.
  • We will normally advise you, within 4 weeks of the closing date, if you are not selected for interview.
  • We will normally advise you within 3 weeks of the closing date if you are invited to interview.
  • We will normally give you at least 1 week's notice of the interview and we ask that you promptly confirm your attendance, or otherwise. If you are unable to attend on the day or at the time requested, we will try, where possible, to make alternative arrangements.
  • The selection process will be conducted in a professional manner and we will provide you with sufficient information to enable you to make an informed choice regarding the position applied for.
  • If you are successful, we shall advise you as soon as possible. Confirmation, in writing, will normally be made within 3 weeks of the conclusion of the interviews.
  • If you have been unsuccessful at interview, we will normally advise you, in writing, within 2 weeks.
  • On request, we will give you constructive feedback on your interview.

You can obtain a copy of the Council's Recruitment Policy from any First Stop Shop.

We are committed to meeting these standards and acting on constructive comments received but we recognise that things can go wrong despite our best efforts. We want to know when they do, so that we can examine the problem, correct mistakes where we are at fault, and most importantly, avoid repeating them in the future. Therefore, if you are unhappy with any part of the recruitment and selection procedure, you can:

  • Contact the telephone number given in the advertisement or recruitment information for assistance.
  • Use the contact us box on this screen, or


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