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| Service: |
Housing and Social Work Services |
| Job Title: |
Mobile Customer Service Assistant (Job Share) (17.5 hours) |
| Post Reference: |
HSW/07-08/111 |
| Grade: |
NLC4 £14,601 - £16,494 (Pro Rata) |
| Closing Date: |
Friday 18 July 2008 |
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You will be primarily based within the Motherwell First Stop Shop, however, you will be required to work from any First Stop Shop throughout North Lanarkshire, providing cover for Customer Service Assistant absences and holidays.
As the first point of contact to our customers, you will advise and assist the general public on the full range of Council and Housing services.
Your excellent communication and customer care skills, combined with good keyboard skills, will ensure you have a professional approach to this front line position. A clerical background and experience of dealing with the general public are essential. A good working knowledge of the services provided by the Council is desirable.
This post is temporary until 31 October 2008
Work Pattern: Thursday, Friday and alternate Wednesday
Responsible to the Divisional Support Manager/ Area Manager for the provision of advice and assistance to the general public on the full range of Council services.
You will report to a designated base in either the North or South Division of the Department. As a Mobile Customer Services Assistant, you will be required to provide cover for vacant posts in any office/section within the Housing Division of the Department.
Job Description
Job Outline:
1. Provide assistance to the public on the full range of Council services.
2. Deal with customer enquiries in person and by telephone, providing information and assistance as required.
3. Provide information on contact points for secondary stage enquiries and initiate steps to deal with enquiries where they require action beyond the First Stop Shop.
4. Ensure that information displays are fully stocked and updated.
5. Maintain enquiry database and produce reports for departments as required.
6. Conduct customer surveys.
7. Utilise computer systems, e.g. internet and intranet as required, to provide information for front line enquiries.
8. Liaise with departments on progress of secondary stage enquiries.
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