|
Children and Families Service
We provide or purchase a wide range of services to support children, young people and their families. Services include guidance and support to children and young people affected by disability, child protection, family support and care and accommodation for those who are unable to remain at home.The standards you can expect from these services include:
We will:
- Provide information on the services that are available from the department at the start of our contact with you.
- Acknowledge requests for assessment within seven days, and will complete the assessment within 28 days.
- In more complex situations, we may require more time.
- If this happens, you will be told how long the assessment will take.
- Provide you with details of your assessment and care plan.
- Provide a carer with a copy of their assessment.
- Where your needs have been assessed as high priority (see below) we aim to commence services within seven days of your assessment being completed. If there is a difficulty with resources, we will tell you about this and how long it will take to provide them.
- Review your care plan and support arrangements at regular intervals.
- We will review at regular intervals, all work undertaken with those who use our services.
Justice Services
Justice Services provide a range of services to courts, prisons and the community. We supervise offenders (subject to statutory orders) in order to promote community safety. We also have a responsibility to address issues concerning the victims of crime. The aim of our work is to reduce offending, by tackling the offending behaviour of individuals directly and by helping to resolve difficulties which contribute to offending behaviour.
The standards you can expect from our services include:
- Detailed information on the services provided for you.
- We will contact you to begin the preparation of a social enquiry report for court within seven days of your initial court appearance.
- If, in a social enquiry report, we make a recommendation to court that we should remain involved, we will discuss the action plan with you before your court appearance.
- We will see each person placed on a statutory probation order by the courts within seven days of the order being made.
- We will start your throughcare services as soon as you are sentenced.
- We will start work with you as soon as a supervised attendance order is made.
- We will assess and offer you an arranged work placement within seven days of a community service order being made.
- We will review at regular intervals, all work undertaken with those who use our services.
Advice Services
We have a commitment to social inclusion issues (making sure that everyone is fully involved in the community) and one of our priorities is reducing poverty. Our benefits services are provided to make sure that all service users receive the benefits to which they are entitled. This is called income maximisation.
We provide access to a range of advice services and provide information at our local area teams, including:
- debt counselling, including referrals (when appropriate) to the trading standards debt counsellors;
- advice on money management;
- representation (when appropriate) at social security appeal tribunals; and
- advice and advocacy on welfare benefits.
When you contact any section of social work, whether or not you are currently receiving benefits, please ask for a benefit entitlement check, to make sure that you and your family are not losing money to which you may be entitled.The standards you can expect from our services include:
- An appointment with a member of social work staff within three working days.
- The opportunity to maximise income through a Welfare Benefits check.
- We will work with all service users to try to maximise the income they receive.
- We will review at regular intervals, all work undertaken with those who use our services and all service users' benefits entitlement.
Community Care Services
Community Care Services provide or purchase a wide range of services which will allow people to continue living in their own homes or provide care for them in a homely environment. Our services include home care, occupational therapy, providing equipment and minor adaptations to homes, meals on wheels, community alarms, day services, residential care and addiction services. Your needs may be met in different ways – by providing a social work service; by social work buying care for you from another agency; or by providing you with a Direct Payment to buy care or employ your own staff - depending on your circumstances. Community Care Services are provided for:
- older people;
- people with learning disabilities;
- people with mental health problems;
- people with physical disabilities;
- people with a sensory impairment;
- people who misuse drugs or alcohol; and
- people who have a long-term illness (including HIV/AIDS) which has a substantial impact on abilities to carry out tasks of daily living.
Carers who provide a substantial amount of care on a regular basis are also entitled to an assessment of their own needs. What standards you can expect from Community Care Services
We will:
- Provide information on the services that are available from the department at the start of our contact with you.
- Acknowledge requests for assessment within seven days, and will complete the assessment within 28 days. In more complex situations, we may require more time. If this happens, you will be told how long the assessment will take.
- Provide you with details of your assessment and care plan.
- Provide a carer with a copy of their assessment.
- Where your needs have been assessed as high priority (see below) we aim to commence services within seven days of your assessment being completed. If there is a difficulty with resources, we will tell you about this and how long it will take to provide them.
- Review your care plan and support arrangements at regular intervals.
- We will review at regular intervals, all work undertaken with those who use our services.
|
Search NorthWeb
