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Trading Standards : Enforcement Policy

CONTENTS

Introduction

About Enforcement

Setting Enforcement Policy Standards

About Trading Standards

Planned Inspection Visits

Types of Enforcement Action

Review and Complaint Processes

Appendices

Introduction

About This Document

In line with recommendations made by COSLA, this document sets out what traders being regulated can expect from North Lanarkshire Council's Trading Standards service in relation to enforcement policy and action. The purpose of producing such a document is two fold:

  1. It will be circulated on request to all major businesses and trade organisations known to be working in the North Lanarkshire area. These organisations are asked to make all possible efforts to ensure that their membership is made aware of the policy's existence. A copy of the document will be maintained for inspection at each operational office.
  2. It will be used as a reference document by all of North Lanarkshire Council's Trading Standards enforcement staff.

The service's Enforcement Policy will be reviewed at regular interviews and subsequent changes will highlighted in future editions of this document. Reviews will take into account each of the following:

  • Statutory requirements
  • Changes in departmental structure
  • Feedback from traders and consumers

Feedback from traders will be gathered in several ways, including by collating information gathered in the complaint and review processes described in this document. Trade Associations will also be invited to propose changes in the enforcement policy.

Other Publications

An Enforcement Policy leaflet detailing the main provisions of this policy document has been produced and will be given, at the time of the visit, to each trader who is the subject of an enforcement visit. It provides a summary of the following information:

  • North Lanarkshire Council's Trading Standards commitment to good enforcement policies and procedures.

  • The procedure for requesting a review of any enforcement action taken by a Trading Standards officer of North Lanarkshire Council.

  • The various methods by which a complaint about Trading Standards services can be recorded.

  • Where to obtain further information about North Lanarkshire Council's Trading Standards enforcement policies and procedures.

A Service Delivery Plan is produced by the department in April each year. Copies of these plans will be distributed all known trade organisations in the area. A copy will be made available to any person who makes a request.

The department publishes an Activities Report each year, usually in August, detailing the enforcement activities undertaken during the authority's financial year, which runs from April to March. One of the key features of this report is the listing of prosecution results pertaining to offences reported to the Procurator Fiscal by officers of this department.

Guidance Support for Small Businesses

It is recognised that small businesses will not have the same access to legal guidance on trading law as some large traders. Large businesses often employ legal staff, or are members of Trade Associations that provide regular updates on current trading law. Often small businesses do not have access to such information.

With this in mind, the department produces a range of 'Business Information Service' leaflets, which contain details of how to comply with particular elements of trading law*. Businesses should however be reassured that visits seldom result in enforcement action more serious than a written warning being taken.

*Any information regarding trading law contained within a publication produced by the Trading Standards Service is based upon the Service's own interpretation of the law and no warranty is given as to the accuracy of that interpretation or any information based upon it.

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About Enforcement

What is an enforcement policy?

North Lanarkshire's Trading Standards Enforcement Policy is a set of standards which have been identified as necessary in order to ensure that enforcement action taken by authorised officers is focused on matters which affect:

  • consumer safety;
  • the rights of the consumer;

and is focused on traders who are:

  • negligent of their obligations;
  • intentionally infringing the law.

It can also be stressed that enforcement action will not constitute a punitive response to minor technical contraventions of legislation. What does this mean? We do not take a sledgehammer to crack a 'nut. Any intervention is commensurate with the problem.

Trading Standards will comply with the provisions of this enforcement policy in every instance except where compliance is considered to pose a significant risk to consumers or to other traders. Such exceptions must be:

  • clearly justifiable;
  • given detailed consideration by the relevant Senior Trading Standards Officer, or in some cases by a more senior officer.

What is enforcement action?

Having considered all relevant information and evidence, the options are to take:

  • no action;
  • informal action;
  • formal action by means of prosecution;
  • alternative formal action.

This document provides guidance relating to each of these options - see section 6 for details.

When will enforcement action be taken?

Enforcement action will usually be taken by an authorised officer on completion of a planned inspection visit to a trader's premises when the inspection has revealed that the trader has contravened any of the legislation contained within Appendix 1 of this document.

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Setting Enforcement Policy Standards

LACOTS

LACOTS ('Local Authorities Co-ordinating Body on Food and Trading Standards') is a local authority co-ordinating body created to promote good law and practice in trading standards and food safety. LACOTS aims are to:

  • promote quality regulation, co-ordinate enforcement and good practice;
  • provide advice, guidance and codes for food safety and trading standards authorities;
  • advise central government and the European Union on relevant legislation;
  • promote the Home Authority Principle as the key method of enforcement co-ordination;
  • develop information and central record databases to assist enforcement practitioners;
  • liaise with industry, trade and consumer bodies;
  • collaborate with enforcement agencies overseas.

The Home Authority Principle

The Home Authority Principle is designed to encourage efficiency, promote uniformity, reduce duplication and assist enterprises to comply with the law. It seeks to ensure that:

  • local authorities place special emphasis on the scrutiny of goods and services originating in their areas;
  • enterprises are able to depend upon a specific home authority for preventative guidance and advice;
  • enforcing authorities liaise with the relevant home authority on issues which affect the policies of an enterprise;
  • machinery exists for monitoring and resolving disputes in appropriate cases.

The principle applies to all trading standards and food safety issues, and commands the support of local and central government, industry, trade and professional enforcement bodies.

North Lanarkshire's Trading Standards Service fully support the Home Authority Principle and, as such, will on request provide any relevant assistance to traders based in the North Lanarkshire area, free of charge. The service is dedicated to a policy of achieving and maintaining a consistent, fair and balanced approach to all decisions which concern enforcement action, including issuing informal advice or warnings and formal action, including prosecution.

In order to ensure that this consistency is maintained, guidance from the following sources will be followed where appropriate:

  • The LACOTS Home Authority Principle;
  • LACOTS Circulars;
  • Any current or future statutory codes of practice.

We support the use of guidance contained in any relevant statutory codes of practice and any guidance issued by LACOTS, but reserve the right to challenge such guidance as described below.

Where any formal enforcement action is being considered which is known to be inconsistent with that adopted by other authorities, the matter will be considered by the Trading Standards Manager who will decide what action to take. If there is any doubt about the decision, the Manager will refer the matter to the Society of Chief Officers of Trading Standards in Scotland (SCOTSS) and a consensus view will be reached which will be accepted as binding. Where this proves difficult, the matter will be referred to the LACOTS to consider the issue in order to ensure consistent enforcement.

When formal enforcement action is being considered which is thought to be contrary to any advice issued by a trader's home authority or originating authority, the matter will be discussed with the relevant authority or authorities before any action is taken.

 

Definitions

Home Authority:

An authority where the relevant decision making base of an enterprise is located. It may be the place of the Head Office, or factory, service centre or place of importation. In decentralised enterprises the role and location of the home authority is a matter that may require discussion with other authorities taking into consideration the views of the enterprise.

Originating Authority:

An authority in whose area a decentralised enterprise produces or packages goods or services. The originating authority is one which will have a special responsibility for ensuring those goods and services produced within its area conform with legal requirements. Most enterprises in the United Kingdom operate from a single base and in these circumstances the functions of home authority and originating authority are combined.

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Enforcement Officer Standards

  • All enforcement officers employed within the Trading Standards Service are considered to have reached a level of competence whereby they are capable of and therefore permitted to initiate investigations without consultation with any other officer.
  • As part of the initial training programme all enforcement Officers are made fully aware of the service's enforcement strategy. Additional training is provided on an ongoing basis in order to ensure that the details of the policy are understood and adhered to.
  • Surveys by means of posted questionnaires are carried out by service staff, on a regular basis, to determine levels of staff compliance with the enforcement policy conditions. (NB: It has been recommended by some agencies that independent, external bodies should perform this monitoring. Use of independent reviewers, or assessors, is not currently a viable option, however consideration may be given to their use at a later stage.)
  • Trade Associations and Business Forums will be requested to submit their views regarding the levels of compliance achieved, on an annual basis.
  • It is anticipated that by issuing each trader with a leaflet outlining the enforcement policy and the associated complaint and review processes, there will be potential for using the data supplied by these traders to measure levels of compliance with the policy. (Is it assumed that as well as issuing the leaflet, we will also be collecting data from them - or does the data referred to relate to details of action taken?) Informal or formal feedback in whatever form. Businesses will be encouraged to comment on work undertaken. We will send out customer comments surveys on a regular basis – the format is under consideration.

System of Approvals

At the early stages of any investigation that is likely to result in formal action being taken, each authorised officer shall inform their supervisor (usually a Senior Trading Standards Officer) of their involvement in any such investigation.

The supervising officer shall at this stage consider the facts of the case in question and authorise continued investigation, or alternatively instruct the authorised officer to cease the investigation and take informal action rather than formal action.

Officers of Senior Trading Standards Officer status or above, being more experienced, shall determine on their own behalf whether an investigation be continued. They may wish, in contentious cases, to solicit the opinion of a more senior officer within the department.

In any case, the Team Leader for Trading Standards, Trading Standards Manager or Head of Protective Services will be required to authorise and sign any report, which an enforcement officer recommends should be sent to the Procurator Fiscal with a view to prosecution.

The Trading Standards Manager will authorise and sign all reports relating to any other formal action.

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About Trading Standards

The Trading Standards Service

Trading Standards is a service unit of North Lanarkshire Council. It has evolved from what was formerly known as the Weights and Measures Department. Over the years, the remit of the service has enlarged and with each expansion a name change has been appropriate. The title Trading Standards reflects the more modern stance of offering the unit's services to consumers and traders alike.

The Trading Standards Manager is under a statutory duty to ensure that suitable arrangements are in place for a local weights and measures authority.

Other council services employ their own enforcement staff who may also be required to carry out inspections under their remits. Examples of these are Environmental Health, Health and Safety, Planning and Building Control. Due to the diverse nature of the work that is carried out across Council departments, it is impossible to ensure that inspection visits to particular premises by enforcement staff from different departments do not coincide.

Service Objective

'To enhance economic welfare within North Lanarkshire by improving and maintaining standards of fair trading in terms of quantity, quality, safety and price throughout the area. For that purpose to encourage honest and discourage dishonest trading so that all persons who live or work in or visit the area have confidence in commercial transactions so that North Lanarkshire's high reputation in business transactions at home and abroad be preserved.'

Service activities developed to meet this objective are geared towards North Lanarkshire Council's Corporate Strategies.

The department's objectives are planned to:

  • maintain and improve trading standards in North Lanarkshire;
  • ensure that the public receives value for money;
  • target resources towards the alleviation of the effects of debt and poverty on the deprived;
  • provide remedies for injustice in trade transactions, particularly towards disadvantaged consumers;
  • provide advice and assistance to commerce and industry;
  • retain flexibility with the ability to respond quickly to changes in the trading situation or in public demand;
  • motivate staff by allowing a broad degree of initiative, to generate job satisfaction and create an awareness of the contribution of the individual towards attainment of the departmental objective.

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Planned Inspection VisitsThe Visit

All traders are liable to be visited by an enforcement officer to determine whether the law is being complied with (see Appendix 1 for list of legislation covered). These visits will take place every year for some traders but much less often for lower risk traders.

Traders will not generally be given advance notice that a visit is to take place.

In addition to carrying out the appropriate enforcement work, the enforcement officer will offer any assistance the trader requires to meet their obligations.

Powers Held by Enforcement Officers

Enforcement officers are given various powers of entry, inspection and seizure under a variety of statutes. No attempt should be made to stop an authorised officer who is properly exercising any of these powers, as such action constitutes an offence.

Enforcement officers have a variety of powers available to them, depending upon the particular statute being enforced at the time, and these powers may include the following: -

  • entry into any premises at all reasonable hours;
  • inspection of any goods;
  • samples taken of any goods;
  • purchases made of any goods;
  • inspection of any documents, where an offence is suspected;
  • seizure and detainment of any goods and documents, where it is believed that an offence has been committed.

Standards that the Trader Should Expect

Traders should expect the following:

  • to be shown all due courtesy;
  • to be informed of the purpose of the visit;
  • to be informed of which department the officer is employed by;
  • to be informed of potential visits by other officers (including those of other agencies);
  • to be shown identification, if desired;
  • to be given advice, if requested;
  • to receive feedback on compliance levels;
  • to be given guidance on what the law is;
  • to be given advice on any action required to remedy any points of non-compliance;
  • to receive reasonable time to take remedial action;
  • to be told of procedures for appealing against any enforcement action taken.

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Types of Enforcement Action 

Informal Action What is it?

Informal action taken to ensure compliance with legislation includes:

  • offering advice;
  • issuing verbal warnings;
  • issuing written warnings on site;
  • issuing written warnings by post.

When will it be taken?

Informal action will be taken, rather than prosecution or other formal action, when all of the following circumstances apply:

  • the contravention is not serious enough to warrant formal action;
  • the trader is willing to take corrective action and the trading history indicates that informal action will achieve compliance;
  • confidence in the trader's management system is high;
  • non-compliance would not constitute a serious risk to the consumer's rights or safety;
  • the trader has not intentionally caused the contravention;
  • the trader has not been informed of the corrective action required on a previous occasion.

What should informal warnings contain?

In all instances informal warnings shall detail the following:

  • the legislation contravened;
  • the nature of the contravention;
  • methods of achieving compliance, detailing options available;
  • a time scale for achieving compliance.

What other advice will be issued?

On completion of each programmed inspection visit, the authorised officer may give the trader a written note of the general areas of compliance found during the visit, as well as giving advice or any warning regarding any points of non-compliance.

All advice or warnings issued will normally relate only to contraventions of legislation. Advice or warnings regarding good practice will not be issued unless the trader requests it. All advice is given in good faith, based upon the Service's understanding of the legal position, but no warranty can be given as to the accuracy of any such advice.

Formal Action

When will prosecution be considered appropriate?

It is considered preferable to deal with contraventions by means of advice and informal warnings. Prosecution will not normally be considered as an appropriate method of dealing with any contravention unless the following circumstances apply:

  • the contravention seriously affects consumer safety;
  • the contravention seriously affects consumer rights;
  • the trader fails to act on any previously issued informal warning or advice, having been given reasonable opportunity to do so;
  • there is a history of similar contraventions by the trader;
  • the trader is negligent or intentionally contravening the law;
  • the trader is unlikely to be able to establish a defence that they took all reasonable precautions and exercised all due diligence to avoid any contravention.

Furthermore, prosecution will only be considered on the ground that:

  • there is evidence to identify the offender being either an individual or a company;
  • there is evidence to prove an offence has been committed and informal action is inappropriate;
  • there is a realistic prospect of conviction;
  • any such trader has been formally cautioned, in person or by letter, to inform them that they are under suspicion and that they may take the opportunity to make a statement;
  • the Team Leader for Trading Standards, or a more senior officer, is satisfied that the decision to report for prosecution is a fair, consistent and objective method of dealing with a contravention, after considering all relevant evidence;
  • the Team Leader for Trading Standards, or a more senior officer, is satisfied that the evidence to support any proceedings in court is relevant, admissible, substantial and reliable;
  • a report is made to the Procurator Fiscal within four months of the date of any contravention unless circumstances, such as complexity of the case, dictate the need for a longer time lapse.

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What other types of formal action can be taken?There are several types of formal action that can be taken other than prosecution. These include the following:

Regarding safety matters, we can issue a suspension notice. Regarding fair trading we can refer traders' case histories to the Office of Fair Trading with a view to them revoking a credit licence, or obtaining a written assurance that they will refrain from trading in an unfair manner. The latter course of action may be expedited by the service seeking Interdict by way of a local "Stop Now" Order.

  1. Safety Matters: Suspension Notices
    Such action would be taken on the grounds of safety. A suspension notice may be served on a trader which would:
  • Prohibit the supply of any unsafe goods for a maximum period of six months;
  • require that the trader keep North Lanarkshire's Trading Standards service informed of the whereabouts of the goods;
  • notify the trader of his rights of appeal to the Sheriff Court.

If a Suspension Notice is served and it subsequently transpires that it was served inappropriately, (that is, if there has been no contravention of any safety provision in relation to the goods and the service of the Notice is not attributable to any fault on the part of the trader), then the trader may apply for compensation. The amount of compensation will be set by an agreed arbiter appointed by the Service and the trader or, failing agreement, appointed by the Sheriff.

The Trading Standards Manager will co-ordinate all work relating to suspension notices.

  1. Fair Trading Matters: Credit Licensing

    A report concerning a trader who it is felt is not fit to hold a credit licence may be sent to the Office of Fair Trading requesting that they take action to revoke that trader's consumer credit licence. The trader will be given the opportunity to make representations to the Office of Fair Trading before they take any action to revoke the credit licence.

    Such activity could be initiated when consumer complaint levels are high or prosecutions have been taken. The Senior Trading Standards Officer will co-ordinate any such approach to the Office of Fair Trading.

  2. Fair Trading Matters: Written Assurances

Written assurances, or Part III assurances as they are commonly known, are sought by the Office of Fair Trading. They require that the trader refrain from persisting in a course of conduct, which is detrimental, and unfair, to the interests of consumers. North Lanarkshire's Trading Standards Service shall submit a report containing evidence of such persistence to the Office of Fair Trading with respect to the Part III assurance.

The Advice Centre Manager will oversee the production of any such report in conjunction with the relevant Senior Trading Standards Officer.

Any "Stop Now" Order (Interdict) will be initiated in much the same way but processed and sought via the Team Leader for Trading Standards.

Assurances Regarding Formal Action

The following details in relation to Formal Action will always be ensured if such action is being considered:

  • details of the contravention will always be referred to the relevant officers to ensure that a fair and balanced approach is taken;
  • the relevant investigating Officer will have liaised with any relevant home authority or originating authority at an early stage in any investigation;
  • the relevant investigating Officer will have notified any home authority and the trader in writing of the intention to take formal action at an early stage in any investigation;
  • at the time that notification of the intention to take formal action is issued, the relevant investigating Officer shall inform the trader of his right to seek a review of the relevant circumstances;
  • any such review will be completed and the findings issued to the trader in writing within 28 days of the trader requesting such a review.

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Review & Complaint Processes

Review Process What is a Review?

Traders can seek a review of any enforcement decision or action taken by any officer of North Lanarkshire Council's Trading Standards service. It should be stressed that a request to review action taken is quite distinct from making a complaint about the service in general. It may be the case that a trader is quite willing to admit to having committed a breach of the law, but wishes to request that a less severe form of enforcement action be taken.

The procedures for requesting reviews and making complaints are largely the same, so traders do not need to bother about the distinction.

The review process is designed to be:

  • clear;
  • simple;
  • effective;
  • speedy;
  • fair and equitable.

A review of enforcement action taken may be requested for any reason, but it is anticipated that in the majority of cases, one of the following reasons will apply:

  • allegations relating to misuse of power;
  • lack of discretion;
  • poor professional judgement or conduct;
  • disputes over points of fact;
  • disputes over points of law.

In the first instance, all reviews will be carried out internally without recourse to outside agencies.

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What is the process?

  1. A trader who is seeking a review of any enforcement action taken by an officer of North Lanarkshire Council's Trading Standards service should make their request in writing to the Trading Standards Manager.
  2. Any trader who does not wish to put their request in writing should ask to speak to that Officer. If he/she is not available then the trader should speak to the highest ranking officer available at the time, who will record the details of the request and pass it for the attention of the Trading Standards Manager, or a nominated substitute.

    (NB: With the exception of the Trading Standards Manager and more senior Officers, Trading Standards staff are not authorised to pass any comment on the matter which forms the subject of the request, nor are they authorised to comment on staff performance.)

  3. The Trading Standards Manager, or a nominated substitute, will be responsible for reviewing the case. They will carry out interviews with the trader and staff where necessary and will inspect any work records maintained by the investigating officers. Reviews regarding performance of the Trading Standards Manager should be made in writing to the Head of Protective Services, 7th Floor, Fleming House, Tryst Road, Cumbernauld.

    (NB: Where the Trading Standards Manager has had any direct involvement in the matter being reviewed, the case will always be referred to the Head of Protective Services for investigation.)

  4. Reviews will be carried out as quickly as possible. The decision reached will be conveyed in writing to the trader within 28 days of the review being requested. In cases where the trader's request has failed to overturn the original decision, the letter which conveys the decision reached will explain that a further appeal to the Head of Protective Services is available, in addition to explaining that appeals to other named agencies are also available.

Any decision reached on appeal to the Head of Protective Services will be considered as final although the trader still has the right to appeal to other relevant external agencies.

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Formal Complaint Process

  1. Any trader who is dissatisfied, for any reason, with the services provided by North Lanarkshire Council's Trading Standards Service should make his/her complaint in writing to the Trading Standards Manager.
  2. Any trader who does not wish to put their complaint in writing should ask to speak to that officer. If he/she is not available then the trader should speak to the highest ranking officer available at the time, who will record the details of the complaint and pass it for the attention of the Trading Standards Manager, or a nominated substitute.

    (NB: As with reviews, with the exception of the Trading Standards Manager and more senior Officers, Trading Standards staff are not authorised to pass any comment on the matter which forms the subject of the complaint, nor are they authorised to comment on staff performance.)

  3. The Trading Standards Manager, or a nominated substitute, will be responsible for reviewing the case. They will carry out interviews with the trader and staff where necessary and will inspect any work records maintained by the investigating officers. Complaints regarding performance of the Trading Standards Manager should be made in writing to the Head of Protective Services, 7th Floor, Fleming House, Tryst Road, Cumbernauld.

    (NB: Where the Trading Standards Manager has had any direct involvement in the matter for which a complaint has been lodged, the case will always be referred to the Head of Protective Services for investigation.)

  4. Complaints will be investigated as quickly as possible. The decision reached will be conveyed in writing to the trader within 10 days of the complaint being made. In cases where the trader's complaint has not been fully upheld, the letter which conveys the decision reached will explain that a further appeal to the Head of Protective Services is an option, in addition to explaining that appeals to other named agencies can also be made.

Any decision reached on appeal to the Head of Protective Services will be considered as final although the trader still has the right to appeal to other relevant external agencies.

Who else can traders complain to?

Traders always have the right to complain about the Trading Standards Service to the following persons:

  • The Chief Executive of North Lanarkshire Council;
  • Elected Members of North Lanarkshire Council;
  • Members of the Scottish Parliament;
  • Members of Parliament;
  • Members of European Parliament;
  • Commissioner for Local Administration Court.

And in appropriate cases to:

  • Director General of Fair Trading;
  • Secretary of State for Trade and Industry.

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Appendix 1

LIST OF STATUTES

Part 1: Statutes conferring enforcement duties

Agricultural Produce (Grading and Marking) Acts 1928 and 1931
Agriculture Act 1970
Agriculture (Miscellaneous Provisions) Act, 1968
Animal Boarding Establishment Act, 1963
Animal Health and Welfare Act 1984
Animal Health Act 1981
Animals Act, 1971
Breeding of Dogs Acts, 1973 & 1999
Children and Young Persons (Protection from Tobacco) Act 1991
Civic Government (Scotland) Act 1982
Clean Air Act 1993
Consumer Credit Act 1974
Consumer Protection Act 1987
Control of Pollution Act 1974
Courts and Legal Services Act 1990
Dangerous Wild Animals Act, 1976
Development of Tourism Act 1969 (Price Display)
Education Reform Act 1988
Energy Act 1976
Energy Conservation Act 1981
Environment and Safety Information Act 1988
Estate Agents Act 1979
European Communities Act 1972
Fair Trading Act 1973
Food and Environment Protection Act 1985
Hallmarking Act 1973
Health and Safety at Work etc. Act 1974 (Petroleum and Packaging and Labelling of Dangerous Substances)
Motor Cycle Noise Act 1987
Performing Animals (Regulations) Act 1925
Pet Animals Act, 1951
Pesticides (Fees and Enforcement) Act 1989
Petroleum (Regulation) Acts 1928 and 1936
Poisons Act 1972
Prices Acts 1974 and 1975
Property Misdescriptions Act 1991
Riding Establishments Acts, 1964 & 1970
Telecommunications Act 1984
Timeshare Act 1992
Trade Descriptions Act 1968
Trade Marks Act 1994
Video Recordings Acts 1984 and 1993
Weights and Measures Acts 1976 and 1985
Wildlife and Countryside Act, 1981
Zoo Licensing Act, 1981

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Part 2: Other statutes affecting consumer protectionActs of Sederunt
Agriculture and Horticulture Act 1964
Agriculture Act 1967
Banking Act 1987
Bankruptcy (Scotland) Act 1993
Building Societies Act 1986
Business Names Act 1985
Children and Young Persons Act 1937
Civil Jurisdiction and Judgements Act 1982
Companies Act 1985
Company Directors Disqualification Act 1986
Competition Act 1980
Consumer Arbitration Agreements Act 1988
Copyright Acts 1956 - 1983
Copyright Designs and Patents Act 1988
Credit Unions Act 1979
Criminal Justice (Scotland) Act 1980 (Compensation Orders)
Debtors (Scotland) Act 1987
Emergency Laws (Re-enactments and Repeals) Act 1964
Environmental Protection Act 1990
Farm and Garden Chemicals Act 1967
Financial Services Act 1986
Fireworks Acts 1951 and 1964
Food Safety Act 1990
Hire Purchase Act 1964
Insolvency Acts 1985 and 1986
Insurance Brokers (Registration) Act 1977
Insurance Companies Acts 1981 and 1982
Law Reform (Miscellaneous Provisions) (Scotland) Act 1990
Mock Auctions Act 1961
Plant Varieties and Seeds Act 1964
Protection of Children (Tobacco) Act 1986
Resale Prices Act 1976
Restrictive Trade Practices Acts 1976 and 1977
Road Traffic Act 1988 (Safety of Crash Helmets)
Sale and Supply of Goods Act 1994
Sale of Goods Act 1979
Supply of Goods (Implied Terms) Act 1973
Trading Representations (Disabled Persons) Act 1958
Trading Representations (Disabled Persons) Amendment Act 1972
Trading Schemes Act 1996
Trading Stamps Act 1964
Unfair Contract Terms Act 1977
Unsolicited Goods and Services Act 1971
Unsolicited Goods and Services (Amendment) Act 1975

The above list, Parts 1 and 2, is subject to continuous review and update

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Appendix 2

ADDRESS OF MAIN OFFICE

Any trader wishing to make a complaint about departmental services, any officer's professional conduct or to request a review of any enforcement action taken should contact the Trading Standards Manager.


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