Supporting People Plan - Service Development & Reviews

No.	Action	Objective	Outputs
1.1	Establish revised Supporting People planning structure including: Core Co-ordination Group Supporting People Team Strategic Planning Group Task Groups	2,5,6	Groups reviewed
Lead	Timescale	Resources	Progress Indicator
SPT	February 2004	Within existing SPT resources	No. groups operational
No.	Action	Objective	Outputs
1.2	Introduce set of housing support services standards in relation to each service user group	1,2,5,6,	Set of standards that guide commissioning and quality assurance procedures. Standards to dovetail with other relevant standards (e.g. Care Commission, Communities Scotland)
Lead	Timescale	Resources	Progress Indicator
SPT	December 2003 – 2006	Within existing SPT resources	Standards Introduced
No.	Action	Objective	Outputs
1.3	Develop framework for the service review process including: Service specifications Interim contracts Financial arrangements Authorisation process (See also 3.3)	1,2,6	Service reviews programme established
Lead	Timescale	Resources	Progress Indicator
SPT	February 2004	Within existing SPT resources	Service reviews programme established
No.	Action	Objective	Outputs
1.4	Undertake service review for all services	1,2,3,5,6	Service reviews
Lead	Timescale	Resources	Progress Indicator
SPT	October 2003 -2006	Within existing SPT resources	No. Services Reviewed
No.	Action	Objective	Outputs
1.5	Develop consultation arrangements with providers on issues such as: Service standards Information returns Service review process	2,6	Consultation process established
Lead	Timescale	Resources	Progress Indicator
SPT	October 2003 -2006	Within existing SPT resources	No. consultation events
No.	Action	Objective	Outputs
1.6	Develop information sharing protocols between SPT and providers	2,6	Protocols established
Lead	Timescale	Resources	Progress Indicator
SPT	April 2004	Within existing SPT resources	No. protocols operational
No.	Action	Objective	Outputs
1.7	Develop information strategy including: Existing services Strategic Needs Assessment for all client groups Continuous recording systems Provider information Future research	1,2,3,5,6	Information strategy complete
Lead	Timescale	Resources	Progress Indicator
SPT	March 2004	Within existing SPT resources	Information strategy action plan implemented
No.	Action	Objective	Outputs
1.8	Develop monitoring and evaluation framework	5	Framework established
Lead	Timescale	Resources	Progress Indicator
SPT	March 2004	Within existing SPT resources	Framework operational
No.	Action	Objective	Outputs
1.9	Develop targets and performance indicators	5	Indicators established
Lead	Timescale	Resources	Progress Indicator
SPT	March 2004	Within existing SPT resources	Indicators
No.	Action	Objective	Outputs
1.10	Undertake audit of workforce experience and training and develop training plan for housing support workers and managers in association with key providers as part of the service review process	1,3	Audit completed Training Plan established
Lead	Timescale	Resources	Progress Indicator
SPT	March 2006	Within existing SPT resources	Audit completed
No.	Action	Objective	Outputs
1.11	Ensure registration criteria is met for local authority and independent sector providers	3,5	Criteria met for providers
Lead	Timescale	Resources	Progress Indicator
SPT/HPS/CC	March 2004	Within existing SPT resources	No. providers registered
No.	Action	Objective	Outputs
1.12	Develop audit systems and test same in areas such as: staff provision, service delivery, sample reviews, financial transactions	3,5,6	Audit systems tested
Lead	Timescale	Resources	Progress Indicator
SPT	April 2004	Within existing SPT resources	Audit test complete
No.	Action	Objective	Outputs
1.13	Test alignment of Supporting People funding with other budgets through 'Joint Future' for particular client groups	3,5,6	Budget alignment tested
Lead	Timescale	Resources	Progress Indicator
SPT	March 2005	Within existing SPT resources	Budget test complete

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