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The Quality Assurance section is primarily responsible for ensuring that an appropriate quality framework is in place with independent sector providers which accurately specifies service requirements to ensure that service provision is of an acceptable quality and meets the standards sought by Social Work.
Main Functions of the Section
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ensuring that organisations and services meet specific criteria before entering into a contractual arrangement or purchasing of the service
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ensuring that the contractual framework clearly specifies the service required by service users and operational staff, which provides an appropriate quality and monitoring framework
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monitoring and providing feedback on service performance
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monitoring contracts enforcement action as necessary
To fulfil these functions staff in the Quality Assurance section need to work closely with all staff in all areas of social work, particularly those who commission services, purchase independent sector services or who care manage users using these services.
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