Customer Services Strategy

Our ambition is to provide levels of customer service that are among the very highest. A first step towards this is our Customer Services Strategy. This outlines our approach to customer service over the next four years and sets out the overarching framework for customer service provision.

This strategy directly supports the aims of our "service and people first" change management programme by placing our customers at the centre of what we do and how we do it.  This strategy's purpose is to:

·         recognise and support political and management objectives;

·         respond to the changing needs of customers;

·         set out a clear vision for the development and delivery of services to customers;

·         aid decision making;

·         deliver real benefits to customers, and

·         incorporate mechanisms for consultation, implementation and review.

We are continuing to build a modern customer service infrastructure in terms of people, buildings, technology and knowledge. This strategy plays a key role, by ensuring that we are able to maximise the delivery of benefits from these assets as they develop.

You can view the strategy and questionnaire, or get us to send you a hard copy by using the download or request by post box at the right hand side of the screen. If you have any questions, you can get in touch by using the contact us box, also at the top right.