NorthWeb Features & How to Use Them

Questions

Question:  How can I contact my Councillor?
Answer:  The Councillor Information System (CoINS) includes a list of councillors.  Click on the link for your Councillor to view their contact details, political affiliation, committee membership and surgery information.

If you are not sure who your Councillor is, visit our Contact Your Councillor page for more guidance.

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Question:  How do I find contact information for Council departments?
Answer:  The majority of pages on NorthWeb have a "Contact Us" box which appears at the top right hand side of the screen. This gives the postal address(es), telephone number(s) and email address(es) for that service, whether delivered locally or through one central office.

image of local area contact box           image of central contact box

Visit our main Contact Us page for more guidance.

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Question:  Where can I find information about Council meetings? 
Answer:  The Councillor Information System (CoINS) includes a programme of meetings for each Council committee and a weekly programme of meetings is also published on NorthWeb. The Minutes Reporting and Agenda System (MARS) allows you to search for and download committee papers.

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Question:  Can I make a report or request any services online?
Answer:  There are a number of forms to allow online reporting and requests for the following services:-

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Question:  How can I access frequently asked questions for particular services?
Answer:  From Level 2 down, a number of links display just under the Level 1 buttons, including a FAQ (Frequently Asked Question) link.

list of NorthWeb quick links

Clicking on this link will display a list of questions which relate to services within that Level 2 area. Click on the question you want and the answer will display.

View sample FAQ list in a separate window

View sample answer in a separate window

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Question:  How do I find recent or important content?
Answer:  There are 2 ways to do this.

Firstly, when you click on a Level 1 area or channel ie Living Here, you are presented with 2 lists which show pages in that area of NorthWeb which have been:-

  • Marked as important, or
  • Updated or added in the last 7 days.

View sample list in a separate window

Alternatively, from Level 2 down, a number of links display just under the Level 1 tabs, including Latest Content and What's Important hyperlinks (view sample image above).

Clicking on these links will display a list of pages within that Level 2 area which have been:-

  • Marked as important, or
  • Updated or added in the last 14 days.

View sample What's Important list in a separate window

View sample Latest Content list in a separate window

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Question:  How can I access downloadable forms and publications on NorthWeb?
Answer:  There are 2 ways to do this.

Firstly, from Level 2 down, a number of links display just under the Level 1 tabs, including a List of Publications hyperlink. (view sample image above).

Clicking on this link will display a list of publications and forms which are available for download or within that Level 2 area. Click on the document you want to download. Alternatively, if you would prefer the information to be posted out to you, select which publications you would like by clicking on the Post box at the side of each publication. Then complete your name and postal address details at the bottom of the form, click on the submit button and the documents requested will be sent to you.

View sample List of Publications in a separate window

Alternatively, downloadable information is also attached to individual web pages within NorthWeb. If a page has downloadable information, a "Download or Request by Post" box will appear at the top right hand side of the screen.

image of download or request by post box

If you click on the hyperlink for the document you require, you will be directed to a page that allows you to either download it or request that it be posted out to you by completing your name and postal address details at the bottom of the form then clicking on the submit button. The document requested will be sent to you.

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Question:  What formats are downloadable files saved in?
Answer:  The following file formats are used for our downloadable files:-

  • .pdf – Portable Data Format
    – Requires Adobe Acrobat Reader (free software) to view and print PDF files
  • .rtf – Rich Text Format
    – A common text format which is can be opened by most word processing packages.
  • .doc – Word Document
    – Generally requires Microsoft Word (v97+) (licensed software) to open.

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Question:  How do I access links to other websites?
Answer:  There are hundreds of links to other websites throughout NorthWeb. Some will be set as hyperlinks within the text of a web page to allow you to click and visit as you are reading our pages. The majority will appear in an External Links box which will appear at the right hand side of your screen. All our links to other websites open into a separate browser window.

image of external links box

Please note that North Lanarkshire Council is not responsible for the content or availability of any websites that it links to. See the NorthWeb Disclaimer for further details.

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Question:  Are there any maps for Council facilities?
Answer:  Over 500 Council facilities have been mapped. Visit our main Council Facility Location Maps page to view complete lists. In addition, web pages that refer to a particular council facility may display a map link for that particular facility in a box at the right hand side of your screen.

image of map link box

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Question:  What facilities do you have for non-Enqlish speaking visitors to NorthWeb?
Answer:  NorthWeb currently has a hyperlink to the Babelfish free web translator. This allows you to translate blocks of text or entire web pages from English to any of the following languages:-

Chinese - French - German - Italian - Japanese - Korean - Portuguese - Spanish

We are also currently preparing a page in each of the main written ethnic minority languages in North Lanarkshire.  This will:-

  • advise that North Lanarkshire Council can arrange for a confidential, professional interpreting service, whether customers telephone, visit our offices or even write to us;
  • provide contact information for our departmental administrative headquarters; and
  • give details of how to arrange for translation of any of the pages on NorthWeb.

Question:  What other features are available through NorthWeb?
Answer:  In addition to providing lots of information about Council and other public services, NorthWeb also provides the following features:-

  • Cinema Listings - links to central Scotland cinema websites containing up-to-date listings and booking information..
  • Helpline Telephone Numbers -  link to a website providing an online search facility containing contact details for over 1,000 helplines in the UK.
  • Hospital Visiting Hours - links to local hospital web pages detailing their patient visiting arrangements. 
  • Public Transport Information - links to a range of public transport websites including airlines, bus, coach and rail.
  • RoadWatch - links to websites providing useful information on road works and traffic conditions.
  • Sunrise/Sunset - link to a website containing sunrise/sunset information. 
  • Weather Links - links to a range of weather websites, providing national and local forecasts.
  • What's On - a searchable directory for all North Lanarkshire events and entertainment.

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Further Information

If your question is not answered, please send it to us using the online comments form.

Alternatively, you can use the "Contact Us" box at the top right hand side corner of your screen to telephone/email your problem.

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