You can phone Northline, our Customer Contact Centre on 0800 6781166.

Opening hours:

8.45am to 4.45pm Mondays to Fridays.

The number also covers emergency repair for council tenants on a 24 hr basis.

Report a Council Housing/Property Repair

Housing & Property Services carry out various types of repairs to tenanted properties All works issued are given a timed priority. Another option the service offers is to arrange a visit from one of the council's maintenance officers to assess any repairs.

• Emergency works (danger to life, security or property) 3 Hours to attend and remove danger.
• Routine works (covers all non emergency repair works) 3, 7 or 20 working days to complete repair.
• Repairs to empty/void houses (to bring the property up to a set standard) 7 or 15 days depending on property condition.

Please note the following emergency information numbers:

• Water/Waste  Scottish Water 0845 600 8855
• Power Cuts & Damaged Electrical Equipment Scottish Power 0845 272 7999
• Gas & Solid Fuel Central Heating & Hot Water Repairs Saltire 0845 606 1555
• Gas Leaks Scottish Gas 0800 111 999
• Emergency Repairs 0870 606 1674

To report a non-emergency housing repair, you can:-

• Fill in the online housing repair form;
• Visit your local housing office.

Once we receive your report, you will receive a letter giving details of what has been issued, who the contractor is that will carry out the works and time scales for the works to be done.  Every attempt will be made to arrange appointments with tenants for routine type works