Online Bill Payments Guide : Entering Your Payment Details

On selecting the Make an Online Bill Payment link, you will be presented with a Security Message informing you that you are now entering a secure area of NorthWeb (unless you have disabled this message facility on your computer). 

Click OK to continue.

Secuirty Message Dialogue Box screenshot

Online Payment Service blank screenshot

 

 

Step 1 - The Online Bill Payment Service screen will then appear.

For your first payment, select the payment type from the drop down list.

Payment Type Drop Down Menu screenshot

Step 2 - Type in the payment Reference Number.

Please note:-

  • An invalid reference message will appear if you type in the wrong reference.
  • Alpha-numeric references are case sensitive. This means that if your reference is 'A12b34', you will get an invalid reference message if you type in the 'A' as 'a' or the 'b' as 'B'.

 

 

Invalid Reference Dialogue Box screenshot

Step 3 - Type in the amount you wish to pay (in pounds and pence).

Payment details sample screenshot

Payment Details sample screenshot

Step 4 - Repeat steps 1 –3 for each payment you want to make on your credit/debit card.

    Please note:-

    • Up to 5 payments can be made at any one time on the same credit/debit card.
    • You must make separate transactions for each card you want to use.

    As you input each payment amount, the total amount to be charged to your card will be displayed.

    Payment Type sample with Cumulative total screenshot

    Step 5 - We ask that you include your contact details whenever you make a transaction. Although not essential for your payment to proceed, this information will greatly assist us should we have to contact you if there is a problem or query with your transaction.

    Sample Contact Details screenshot

     

    This personal information will be used for no other purpose and is subject to the Council's Data Protection registration and the NorthWeb Privacy Statement.

    Step 6 - Once you are satisfied that you have input all the information you need to make the payment, you should click on the Submit for Payment button. You will then proceed to the next online payment screen.

    Please note:- If you choose not to proceed you can click on the clear button to clear the screen of all the details you have typed in.

    Submit for Payment button screenshot




    Clear Button screenshot