Online Bill Payments Guide : Card Errors

Step 10 - If for any reason your card transaction cannot be processed ie wrong card number, expiry/start date or issue number, or if your payment is not authorised, you will be given the reason for your transaction not proceeding, ie:-

Step 11 - At this point you have the opportunity to correct any mis-typed card details by clicking on the Re-enter card details button.
You may then receive a message advising you that you are leaving a secure internet connection (unless you have disabled this message facility on your computer).  Click Yes to continue.

Step 12 - You will then be presented with a Warning Message informing you that the page has expired and that you need to Refresh your screen.  To do this, click on the Reresh button or type Ctrl + F5.

Step 13 -  A further alert with then appear advising you that as it is a secure area, the information must be resent.  Click on the Retry button to continue.  This will return you to the Servebase web page as per Step 9.

• Go to next section - Credit/Debit Card Payment Confirmation.
• Return to Online Bill Payments Guide contents page.
• Return to Online Bill Payments page.