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We think it is important that you know what services you can expect from our team.
Our Service Standards Pledge is proof of our commitment to provide you with an excellent service.
Who we are
We are part of Finance & Customer Services, responsible to the Executive Director of Finance & Customer Services through the Head of Revenue Services.
What we do
We deal with and process insurance claims for North Lanarkshire Council, and deal with building insurance for ex-council houses.
We are committed to achieving and maintaining high standards of service delivery by;
- Dealing with your enquiries quickly, efficiently and politely
- Acknowledging written enquiries within seven working days of receipt
- Seeing all personal callers within five minutes of their arrival
- Answering phone calls during office hours within 15 seconds
Issuing claim forms within 2 working days of request
We aim to ensure that the appropriate documentation for building insurance is issued to arrive 14 days before renewal
Each year, we aim to improve the time taken to finalise claims
Please use the link for more information on how we perform against these standards.
As well as providing our core service, the team is keen, where possible, to help the wider community. If you have any ideas on how we can achieve this, please get in touch.
You can fill in an online complaints and comments form to make a formal complaint or to make a comment or suggestion about the risk and insurance section, or you can email us using the 'Contact Us' box at the right hand side of the screen.
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