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Risk and Insurance: Complaint and Comment Analysis July 2006 - June 2007

From July 2006 to June 2007 we logged 2 informal complaints.

Both complaints were regarding the building insurance company. The policyholders were unhappy about paying Primary Claims Management before they will send out workmen to carry out repairs.

A meeting is planned with the insurance company to address and resolve this issue.

The Risk & Insurance team received 2 compliments on the prompt, helpful and efficient manner in handling a Third Party claim.

We welcome all feedback and we will use any complaint, comments or suggestions to improve our service.


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