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Customers are our priority and we promise you a high-quality service at all times by:
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issuing documents that are clear and comprehensive;
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doing our best to process cash payments as soon as you arrive in the office (this may be difficult, however during busy times, when we will make every effort to limit your waiting time to less than four minutes);
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recording and displaying actual waiting times each month; and
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giving you three weeks' notice if we plan to close our offices during public holidays.
Points of View
The Cash Collection / Municipal Bank welcomes feedback from its customers. Use the "Contact Us" box at the right hand side of your screen to provide your points of view. All comments will be gratefully received.
Further Information
For more information use the 'Contact Us' box at the right hand side of the screen. Our local Cash Collection staff will be happy to assist you.
The Council worked with the Plain English Campaign in preparing this information.
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