Cash Collection and Municipal Bank Survey July 2007

The Cash Collection Service conducted a postal survey in July 2007. We would like to thank all customers who took the time to complete the questionaire. What our customers think of the service is very important to us.
	Extremely	Very	Fairly	Fairly	Very	Extremely
	Satisfied	Satisfied	Satisfied	Dissatisfied	Dissatisfied	Dissatisfied
How Satisfied are you with the service you receive	44%	42%	14%	0%	0%	0%
	Extremely	Very	Fairly	Fairly	Very	Extremely
	Satisfied	Satisfied	Satisfied	Dissatisfied	Dissatisfied	Dissatisfied
How Satisfied are you that the office staff:
Treat you as an individual	43%	42%	14%	1%	0%	0%
Treat you fairly and sensitively	44%	40%	15%	1%	0%	0%
Are friendly and helpful	47%	38%	14%	1%	0%	0%
Are knowledgeable about the service they provide	42%	42%	15%	1%	0%	0%
Give quality advice	40%	41%	18%	1%	0%	0%
Enjoy dealing with you	42%	36%	21%	1%	0%	0%
Are smartly dressed	44%	43%	13%	0%	0%	0%
Are mindful of your need for privacy	41%	38%	18%	3%	0%	0%
Respond to any special needs you may have	41%	37%	20%	2%	0%	0%
	Extremely	Very	Fairly	Fairly	Very	Extremely
	Satisfied	Satisfied	Satisfied	Dissatisfied	Dissatisfied	Dissatisfied
How Satisfied are you with
How clean and tidy the cash office is kept	42%	42%	15%	0%	1%	0%
How often you have to queue	23%	36%	34%	6%	0.5%	0.5%
The length of time you have to queue	22%	37%	34%	6%	0.5%	0.5%
The Location of the Cash Office	36%	39%	23%	2%	0%	0%
Ease of entry into the cash office	41%	39%	19%	1%	0%	0%
The type of information we provide	36%	42%	21%	1%	0%	0%