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Report a Council Housing Repair

Housing & Property Services carry out various types of repairs to tenanted properties, All works issued are given a timed priority :

  • Emergency works (danger to life, security or property) 3 Hours to attend and remove danger.
  • Routine works (covers all non emergency repair works) 3, 7 or 20 working days to complete repair.
  • Repairs to empty/void houses (to bring the property up to a set standard) 7 or 15 days depending on property condition.

Please visit our emergency information pages to view information on reporting the following:

  • Water/Waste
  • Power Cuts & Damaged Electrical Equipment
  • Gas & Solid Fuel Central Heating & Hot Water Repairs
  • Gas Leaks
  • Emergency Repairs

To report a non-emergency housing repair, you can:-

  • Fill in the online housing repair form;
  • Telephone  the 24 hour Customer Contact Centre on 0800 678 1166
  • Visit your local housing office.
  • Contact your local housing office using the details to the right.

Once we receive your report, you will receive a letter giving details of what has been issued, who the contractor is that will carry out the works and time scales for the works to be done.  Every attempt will be made to arrange appointments with tenants for routine type works.

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