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Homeless? - A Guide to Services for Homeless Applicants

Purpose of this guide

 

This guide explains how North Lanarkshire Council will help if you are homeless or likely to be homeless soon. It gives a general description of your rights and the services that we will make available to you and tells you where you can get help.

 

The guide also provides explanations of the terms used in Homeless decision letters.

 

If you need this information in large print, an audio format such as tape or CD, Braille or in a community language, please contact the Development Section at the address shown in the "Contact Us" box on the right-hand side of the screen.

 

A copy of this guide can also be obtained by clicking on the relevant link in the "Download or Request by Post" box on the right-hand side of the screen.

 

You can also contact us direct if you have a hearing or speech impairment and use a textphone.

If you live in Bellshill, Motherwell, Shotts, Wishaw or Viewpark, please call (01698) 332283.

If you live in Airdrie, Coatbridge, Cumbernauld, Kilsyth or Moodiesburn, please call (01236) 812558.

 

You can dial any of the above numbers if you live outwith North Lanarkshire.

 

Equalities statement

Housing and Social Work Services will strive to encourage equal opportunities and diversity, responding to the different needs and service requirements of people, regardless of sex, race, colour, disability, age, nationality, marital status, ethnic origin, religious beliefs, sexual orientation or gender reassignment.

 

 

Contents

 

Introduction

Prevention of homelessness

Am I homeless?

I think I am homeless

·        Where do I go?

I am homeless

·        Who do I see?

·        What happens next?

·        When a decision is made

Temporary accommodation

·        Arranging your own temporary accommodation

·        Where will the accommodation be?

Offers of housing

The Council are going to rehouse me…

·        Where?

·        When?

·        What if I don't accept?

·        I have accepted a tenancy, who will help me move in?

Review of Decision

Glossary of terms

·        Decisions – What action must we take?

Useful numbers

 

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