First Stop Shops - contact information

If you prefer to visit local offices, our First Stop Shops let you access a whole range of council and other public services, rather than have to go to each departmental office.

We developed the shops as part of our North Lanarkshire Direct project for modernising and improving access to services.  There are 12 operational First Stop Shops and you can view location maps for each them.

First Stop Shop address	Opening schedule
Airdrie, Coats House, 40 Gartlea Road, Airdrie	Opened September 2002
Bellshill, 26 Motherwell Rd, Bellshill	Opened October 2001
Coatbridge, 195 Main Street, Coatbridge	Opened October 2001
Cumbernauld, 2-4 Forth Walk, Cumbernauld	Opened November 2002
Harthill, 22 Victoria Street, Harthill	Opened April 2006
Kilsyth, 9 Parkfoot Street, Kilsyth	Opened October 2001
Moodiesburn, 17 Blackwoods Crescent, Moodiesburn	Opened October 2001
Motherwell, 69-71 Merry Street, Motherwell	Opened October 2001
Shotts, 162 Station Road, Shotts	Opened April 2006
Viewpark, 135 Burnhead Street, Viewpark	Opened October 2001
Wishaw, 236 Main Street, Wishaw	Opened December 2000
Woodside Street, 50 Woodside Street, Coatbridge	Opened April 2006

All the First Stop Shops are open from 8:45am to 4:45pm Monday to Thursday and 8:45am to 4:15pm each Friday.  See our changes to  opening hours page for local office early closing days.  Please visit our money matters section for cash collection office opening hours.

You can find a wide range of information about council and other public services, and can access some council services directly. For example, you can:

• report roads, footpath and lighting defects
• get advice on applications for housing benefits and council or rent rebates
• request special uplifts and report litter problems
• request maintenance or repairs to a council house
• apply for help through the Garden Assistance Scheme
• collect and submit application forms for all council services
• find information about council meetings, councillors' surgeries, council vacancies and the electoral register.

There is a cash collection service at the shops (except Airdrie where this service is still available as usual from the housing and finance office in Bank Street).  This means you can make rent and council tax payments and pay other invoices at your local First Stop Shop.

Staff at the First Stop Shops will also be able to refer you to services such as debt and money advice, community care and health services, consumer advice and public transport.

Yes. Staff at the First Stop Shops will use a computer system which connects all departments. This means that you can access different services in one visit to the shop and you don't have to contact different offices. So, if you report a repair that needs done to your house, that will be sent to the housing department, added to their schedule of work and they will get back to you to update you on what is happening with your report.