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Appointments system
Telephone and personal callers to Cleansing depots will be advised of their appointment day at the time of placing their request. Residents placing their request via e-mail, online web form, or via a First Stop Shop will be requested to leave contact details in order that they can be advised of their appointment day.
Please note that the appointments will be allocated on a zonal basis with all uplifts within a specific area being undertaken on the same day of the same week. The length of time between the request being placed and the first available appointment will depend on the volume of requests being placed.
In the event of your uplift not being carried out on the appointment day, due to operational difficulties, unless you are requested to contact the council to make alternative arrangements your uplift will be carried out by the Sunday following your appointment day.
Request a special uplift
If you require the special uplift service that we offer, you can telephone us, as detailed in the "Contact Us" box at the top right hand side of your screen or place your request at one of the council's First Stop Shops or any Cleansing Depot.
Bereavement uplifts
If you are clearing a house following a bereavement we can arrange a specific date and time for an uplift. A Cleansing Supervisor will contact within 24hrs (Mon-Fri) of your request being placed to arrange a suitable time. We will in such circumstances remove items from within the house, however all personal effects should be removed from wardrobes etc kitchen appliances disconnected, and carpets lifted if they are to be removed. If items are to be removed from within the property a member of the family must be present during the uplift.
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