FAQs for Cleansing Services

There are 20 Frequently Asked Questions in this section.

Click on a question to see the answer:

1. I have got some domestic waste that I want to get rid of - does the council operate a special uplift service?
2. How can I obtain a larger/smaller wheeled bin?
3. Where can I dispose of household items for recycling?
4. How can I report incidents of fly tipping/illegal dumping of rubbish?
5. How can I dispose of large bulky items from my house?
6. How do I request a special uplift?
7. Who is responsible for removing litter for public pavements?
8. How quickly will it take to get a special uplift made following a request?
9. How do I dispose of waste from my commercial premises?
10. Where should I place my bin for collection?
11. How often is my street litter picked or swept?
12. Does the Council operate a clincial waste uplift service?
13. What is the charge for a special uplift?
14. Where can I obtain further information on recycling and the Council's recycling initiatives?
15. How can I report that my bin has not been emptied?
16. How do I report incidence of excessive littering?

17. Where is my nearest Waste Disposal and Recycling Centre and when will it be open?

18. How can I dispose of my garden waste?
19. When should I place my bin out for collection?
20. Will I get the same bin back after collection?

Answers:

1. I have got some domestic waste that I want to get rid of - does the council operate a special uplift service?
   Yes - Cleansing Services will lift any non-hazardous, domestic waste that you may wish removed - click on Special Uplifts for further details

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2. How can I obtain a larger/smaller wheeled bin?
   Domestic and wheeled bins are available in three sizes, depending on your circumstances - click on Wheeled Bins for further information and ordering details

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3. Where can I dispose of household items for recycling?
   Many household items can be recycled by using the Council's Waste Disposal and Recycling Centres or recycling banks in the north, central or south areas of North Lanarkshire.

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4. How can I report incidents of fly tipping/illegal dumping of rubbish?
   Incidents of fly tipping should be reported to NorthLine Environmental on 01698 403110 - your call will be treated in confidence

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5. How can I dispose of large bulky items from my house?
   Household waste which cannot be disposed of by placing in your wheeled bin may be disposed of by talking the refuse to one of the Council's Waste Disposal and Recycling Centres or by placing a Special Uplift request - certain restrictions may be in place in relation to the disposal of certain types of waste - check on our links above to see what can and cannot be disposed of

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6. How do I request a special uplift?
   Click on Special Uplifts and you will get all the information you require on how to request a special uplift, what can and cannot be uplifted and further details on who to contact

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7. Who is responsible for removing litter for public pavements?

   The Cleansing Services section of the council is responsible for litter removal in most public areas of North Lanarkshire including town centres, roads, pavement, residential areas and open spaces - a regular litter picking operation is in force throughout the council but if you know of an area that requires attention you should report it to us by phoning us on 01698 403110

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8. How quickly will it take to get a special uplift made following a request?
   Cleansing Services will attempt to carry out your uplift within five working days starting from the day after receiving your request

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9. How do I dispose of waste from my commercial premises?
   Information on the services provided for trade/commerical premises can be obtained by contacting our Commercial Sales section on 01698 302712 or click on Trade Waste

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10. Where should I place my bin for collection?
    Wheeled bins should be placed on the footpath to the front of your property for 7.00 am on your designated collection day.

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11. How often is my street litter picked or swept?
    All areas are litter picked at least twice per month and mechanically swept on a six to eight week cycle. Areas of high usage such as town centres, etc, will have a much higher frequency of service

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12. Does the Council operate a clincial waste uplift service?
    Cleansing Services is not licensed to either uplift or dispose of clinical waste - for further advice and information click on Clinical Waste.

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13. What is the charge for a special uplift?

    Each housholder is entitled to three free uplifts per year (April - March). Any subsequent uplift will be subject to a £15 charge. Major DIY refurbishments will be subject to a £40 charge (Subject to assessment by Cleansing Superviser)

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14. Where can I obtain further information on recycling and the Council's recycling initiatives?
    You can obtain more information or discuss recycling issues by calling Northline on 01698 403110. Alternatively click on Recycling Initiatives for details on the programmes that are currently underway in North Lanarkshire

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15. How can I report that my bin has not been emptied?

    If your bin has not been emptied please contact the NorthLine - Environmental on 01698 403110 - every effort will be made to return and empty "missed bin" within 24 hours.

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16. How do I report incidence of excessive littering?

    All incidents of excessive littering or request to have an area cleared of litter should be reported by contacting Cleansing Services on 01698 403110

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17. Where is my nearest Waste Disposal and Recycling Centre and when will it be open?

    Click on Waste Disposal and Recycling Services for further information on where your nearest centre is, what the contact details and the opening hours of the site are

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18. How can I dispose of my garden waste?

    Brown bins have been provided in most areas for the collection of garden waste. Please do not use plastic bags as these cannot be composted. After the waste is collected it will be taken to a central composting facility where the compost produced will be used for land restoration.

    Large amounts of garden waste may be taken to one of the Council's Waste Disposal and Recycling Centres or by placing a request for a Special Uplift

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19. When should I place my bin out for collection?
    Wheeled bins should be placed on the footpath or other designated point ready for collection from 7.00 am on your designated collection day

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20. Will I get the same bin back after collection?

    Yes. Please identify your bin as your own by clearly marking it with your door number. But please DO NOT do so using paint, as it tends to look untidy and detract from the appearance of your neighbourhood. The best way to mark your bin is to use indelible marker pen or number stickers on the lid.

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