Community Arts - Service Standards

• We will ensure that our staff:
  • Show identification.
  • re attentive, helpful and polite.
  • Treat you with respect and courtesy.
  • Respect your privacy.
  • Take responsibility for your enquiry.
  • Provide you with accurate and relevant information and advice.
  • Use language that is easy to understand.
  • Deal with your enquiries, requests and concerns promptly.
  • Offer assistance with any forms we may ask you to complete.
  • Maintain the confidentiality of your enquiry.
  • Welcome your views on the service.
• All telephone and postal bookings for Community Arts activities will be processed within 7 days of receipt.
• We will issue ticket requests received in writing or by telephone/fax or through the library service the next working day.
• Hirers of facilities and equipment will receive an itemised invoice one month in arrears.
• All written queries regarding invoices issued or charges made will be investigated and responded to in writing within 14 days.
• On receipt of completed application forms we will contact all applicants for Cultural Grants within 7 days to discuss the application.
• We will maintain equipment in good working order and will regularly carry out inspections to ensure its safe operation.
• All Community Arts facilities, exhibitions and activities will comply with current UK health and safety legislation.
• We will treat all complaints seriously using clear and accessible procedures. We will respond to complaints in writing within 10 days. We will learn from your complaints.
• We will promote equality and fair treatment.
• We will aim to offer you value for money.
• Tutors for Community Arts activities will be appropriately trained in the relevant art form.
• We will aim to continuously improve our services for our customers.
• We will consult with you on our performance through ongoing surveys, meetings and consultation groups throughout the year and will publish the results at least once every 12 months in departmental newsletters, on the Council web site and in leaflets/posters at facilities.
• We will comply with the corporate and departmental service standards, copies of which are available from Creative Services facilities, or from the Council's web site (www.northlan.gov.uk)
• We will provide information on our service via Arts in Action, newsletters and posters. We will feedback information on complaints to the local populace on a quarterly basis.

Our service standards are reviewed annually. If you have any comment/suggestions to make, please use the "Contact Us" box that appears on the right-hand side of your screen.