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Community Arts - How Are We Doing?

The Community Arts team closely monitors how it is performing in a variety of ways. Statistical information is collected and reported to the Director of Community Services and North Lanarkshire Council Community Services Committee every three months. One of the Community Arts key performance indicators is percentage occupancy of Community Arts classes. Our target is 65% per quarter and the results below show how we have performed over the past 2 years.

  20023/ 2003/4
April – June 64% 71%
July – September 74% 88%
October – December 73% 66%
January – March  72% 75%

  • 32,798 people attended Community Arts activities during 2002 with 28,310 people attending in 2003.
  • In 2002 Community Arts received 12 complaints. In 2003 the number of complaints received was 5.
  • Cost per head of North Lanarkshire population £1.48.
  • Number of Community Arts classes held per week 120.
  • Number of venues in which Community Arts classes take place 35.
  • In the 2004 survey conducted with participants of Community Arts classes, 90% of people attending said they were satisfied with the service. This figure was the same in 2003.
  • We constantly strive to improve our performance. The new performance indicators for 2004/2005 are:-
    • % of participants using passport to leisure
    • % of fully accessible venues used for Community Arts activities.

How are we doing so far this year?

The following information lets you know how we are performing against our targets in the first quarter of the year (April – June) 2004.

Target (established for 2004/2005)

Last Year (April to June) 2003/2004

This Year (April to June) 2004/2005

Passport to Leisure
Usage (Target 25%)

25%

New Indicator for 2004/2005

% of Venues used for Community Arts Activities that are accessible to people with disabilities(Target 100%)

88%

New Indicator for 2004/2005

Occupancy rate for Community Arts Activities (Target 65%)

83%

71%

Attendance at Community Arts Activities (Target 10% increase on previous year)

7195

8049

What are we doing about the targets we have failed to meet?

  • Target of 100% of venues used for community arts activities that are accessible to people with disabilities was not met, as Pather Artworks does not currently have an accessible toilet facility in the building.
    The Council has allocated funding to install an accessible toilet facility this year and work will begin soon.
  • Attendances at Community Arts activities were down on target, compared to this time last year, due to the creative writing programme not operating, as there was a vacancy in the post of Arts Development Officer (Creative Writing).
    A new Arts Development Officer (Creative Writing) is now in post and the creative writing programme will be up and running soon.

Complaints and Comments – April to June 2004

We received one complaint during the period April to June 2004.  This complaint was upheld.

The complaint concerned the lack of an accessible toilet at Pather Artworks. Funding has been identified to install an accessible toilet at Pather Artworks and work will begin shortly.

Community Arts Mystery Shopping Report - June 2003

A mystery shop was carried out on Community Arts classes in June 2003 by the Quality Unit within Community Services' policy and Development Section. Please use the link to view the full Mystery Shopping Report.

Community Arts Service Evaluation - July 2004

 A service evaluation of the Community Arts team was carried out in July 2004. The findings can be seen in the Community Arts Service Evaluation.

Community Arts Benchmarking

A comparison between the programme delivered by the Community Arts team and programmes delivered by other Scottish Local Authorities, is available in Commmunity Arts Benchmarking.

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