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Staff are polite and courteous
9 (30%) stated excellent to staff being polite and courteous. 10 (33.3%) said above average, 8 (26.7%) stated average and 1 (3.3%) below average. While 2 (6.7%) did not respond
Staff are adequately trained in their relevant art form
10 (33.3%) thought that the tutor's knowledge was excellent, 9 (30%) stated above average and 5 (16.7%) said average on tutors knowledge and 6 (20%) failed to respond.
Staff respond to requests quickly
When asked about staff responding to requests quickly 9 (30%) said the tutors teaching style was excellent, 10 (33.3%) thought it was above average, 6 (20%) thought average, 2 (6.7%) thought below average, 1 (3.3%) said poor and 2 (6.7%) did not respond to this question.
Staff are helpful
10 (33.3%) stated that the helpfulness of staff is excellent. 8 (26.7%) stated that the helpfulness was above average, 8 (26.7%) said average, 1 (3.3%) below average and 1 (3.3%) stated poor. While 2 (6.7%) did not respond.
Staff are identifiable
When asked if staff are identifiable 9 (30%) stated excellent, 6 (20%) thought above average, 7 (23.3%) thought average, 1 (3.3%) said below average, 2 (6.7%) thought poor and 5 (16.7%) failed to respond.
Additional comments
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Claire our instructor is very pleasant and helpful.
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Creative writing needs teachers of higher calibre, with a good writing assistant like Mark Cox we felt we had the best. We do hope he will be replaced with a permanent writing assistant of equally high calibre.
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Heather is excellent and more than helpful.
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Heather/Clare are very knowledgeable & helpful.
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People running the course (conductor/pianist) not North Lanarkshire Employees.
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Twice library staff told me that there was no class noted in the diary. Both times there had been a class meeting – a long wasted journey.
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