Community Arts Mystery Shopping - Community Arts Classes

Adequate ventilation
5 (16.7%) said the ventilation was excellent, 7 (23.3%) thought above average, 13 (43.3%) thought average, 2 (6.7%) said below average and 1 (3.3%) person stipulated that the ventilation was poor. While 2 (6.7%) did not respond to this question.

Classes are well prepared and organised
Respondents were also asked what they thought of the organisation and preparation of the classes. 12 (40%) stipulated that the tutors teaching style and preparation was excellent, 9 (30%) thought above average, 4 (13.3%) thought average, 2 (6.7%) below average, 1 (3.3%) said poor to this question and 2 (6.7%) respondents did not respond.

Classes are taught well
18 (60%) said that the teaching style in classes was excellent, 5 (16.7%) stated above average, 3 (10%) stated average and 1 (3.3%) thought the teaching was below average. 3 (10%) did not respond to this question

Sufficient materials are available
9 (30%) said that the materials available were excellent, 6 (20%) stated above average, 4 (13.3%) thought average, 1 (3.3%) below average and likewise 1 (3.3%) said poor. While 9 (30%) of people did not respond.

Classes are informative
Respondents were also asked if they found the classes informative, 12 (40%) stated that the information they received from the tutors was excellent, 8 (26.7%) thought above average, 4 (13.3%) thought average, 1 (3.3%) person stated that it was poor and 5 (16.7%) did not respond.

Classes are fun and imaginative
13 (43.3%) of respondents thought that the tutors ability to make the subject fun and imaginative was excellent, 10 (33.3) stated above average, 4 (13.3%) said average and 3 (10%) said poor.

The time of the classes are suitable
12 (40%) gave an excellent response to this question, 12 (40%) gave an above average response, 4 (13.3%) gave an average response and 2 (6.7%) did not respond.

There is an adequate amount of advertising for classes
4 (13.3%) stipulated that the advertising for the classes was excellent, 3 (10%) said above average, 6 (20%) said average, 5 (16.7%) stated below average, and 9 (30%) said that the advertising was poor. 3 (10%) of respondents didn't answer this question

• 3 different tutors – very varied but overall very helpful.

• A photocopying machine was available in Wishaw Library but not at Pather Community Centre where we were shunted to the last few weeks. That was most inconvenient.
• Classes are not advertised in Cumbernauld News or libraries etc.
• Despite enrolling on two forms, I have never received any information on cancellation/change of venue/summer break etc. Organisation of the class and events have been disgraceful since Jackie left.
• I would have preferred more tuition and less practice.
• No refreshments are ever provided. No materials are provided. Should be advertised in local press.
• Recently lost Mark Cox as tutor who was excellent and the main reason for attendance.
• Ventilation – with exception of small office or broom cupboard. Materials – with exception of copying facilities at Pather. Advertising – local press advertising and consistent venue availability would greatly enhance the numbers attending the class.
• Sufficient clay available, but not a good selection of glazes available.
• The class is cancelled in summer due to lack of numbers, increased advertising could perhaps improve this situation and prevent cancellation.
• The heating system seems faulty – usually too hot- which is uncomfortable.
• The only complaint I have about the classes is the length of time you have to wait to get your work fired and glazed. I have work that has been ready since April and I am still waiting on it.

The young woman Claire who takes the class is exceptionally good and helpful and knows how to cope with the different abilities in her class.