About Building Standards

Building Standards also:

·        inspect and assess Dangerous Buildings, and provide an out of office hours emergency call out service

·        provide a Building Standards Enquiry system including a search and copy document service that can be used during property transactions

·        provide the street naming and numbering service for North Lanarkshire Council

·        undertake licensing inspections of public houses, places of public entertainment, football stadia and houses in multiple occupation

In addition, we offer general advice on a range of construction projects from minor domestic alterations to large-scale commercial projects. If you wish to discuss your proposal prior to preparing a Building Warrant submission then please contact us to arrange a pre-warrant discussion with one of our Building Standards Teams.

Working with Building Standards

We will:

·        treat you with courtesy and respect

·        take responsibility for your enquiry

·        provide you with accurate and relevant information and advice

·        deal with your enquiries, requests and concerns promptly

·        offer assistance with any forms you may be asked to complete

Contacting Building Standards

You can contact us:

·      in writing - we aim to acknowledge written correspondence within 10 working days

·      via e-mail (BuildingStandards@northlan.gov.uk)

·      by telephone - a member of our team will be  happy to take your call

·      by visiting one of our Local Offices – see contact details on right hand side of page

We would recommend that you make an appointment to avoid waiting at busy times, and to ensure that the Officer you wish to see is available.

When we are visiting you, we will arrange a mutually convenient time and always show our ID badge.

How are we doing?

Our performance against service delivery targets is monitored on a regular basis and this information can be viewed on our website www.northlan.gov.uk

We regularly consult with our customers to ensure that the service we provide meets customer needs. You can see the results of our latest consultation on our website. If you don't have internet access, please contact us using details on right hand side of page and we will send you paper copies of whatever Building Standards issue you are interested in.

If you wish to comment on the service you have received, or if you are unhappy with any aspect of our service and wish to make a complaint, please visit our Complaints and Comments section which outlines our complaints and comments procedure.  Last year (2006/07), our service received 3 complaints and 4 comments/compliments.

Did you know?

Did you know that Building Standards can offer customers advice and guidance on a range of issues, for example:

·        Clearance Documents - this service is available for conveyancing purposes where works have taken place without Building Warrant approval prior to 1st May 2005

·        Safety at Sports Grounds - inspections are carried out at regular intervals to ensure public safety

·        Advice - on exempt work and the provision of services and fittings that don't require a Building Warrant.

·        Advice - on disabled access

If you want to know more about any of these issues, please contact your local Building Standards Office (details on right hand side of page)